We are delighted that Fairdene Lodge has been rated OUTSTANDING. A true reflection of the dedication and care of our team.

And the feedback continues from the CQC as follows:

We found that the service had exceptionally inclusive leadership who had extensive skills and knowledge to be able to lead the home effectively. The home had recently employed a dementia specialist who was implementing new ways to ensure that people living at the home achieved positive outcomes. A great deal of time and attention had been given to ensuring people’s interests were catered for, developed and explored. An example of this was that activities were tailored to each individual and monitored for stimulation and engagement. Staff had specific training for this. Staff told us, “The activities we do as well are all about keeping their skills going.” All relatives spoke highly of the activities available. All aspects of care delivery were personalised, and staff took the time to get to know people and what was important to them.

The provider had a good learning culture, people could raise concerns and knew how to. Managers investigated incidents thoroughly and staff and partners expressed it was an open and honest home. People were protected and kept safe and staff understood and managed risks effectively. The facilities and equipment met people’s needs, were clean and well-maintained and any risks to people were mitigated. There were enough staff with the right skills, qualifications and experience and the management team went to great lengths to ensure staff well-being was paramount. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes to their care.

Please read the full report below