People were treated with kindness and compassion and their emotional needs were met. Staff respected people’s privacy and dignity and encourage independence.
One person’s relative told us that their relative had “flourished” since moving into the home. They said, “They treat her with respect and dignity and can have a good laugh.”
Activities were tailored to people and their interests and focussed on people living a full and meaningful life. One person’s relative told us, “He likes helping the staff, putting away toilet rolls and shopping.” We saw people enjoying the back garden, which was designed as a small village. People spent time in the tea room and used the area to undertake an exercise class, led by a personal trainer.
We are pleased that Fairdene Lodge has been rated ‘good’ for its safety, effectiveness, level of care and responsiveness.
The CQC stated “People were treated with kindness and compassion and their emotional needs were met. Staff respected people’s privacy and dignity and encourage independence. “
The report also highlighted our focus on person-centred care, “There was a positive and person-centred culture. Staff knew people well and had positive relationships with people. The provider, registered manager and staff team were always looking for ways to improve the experience of the people living at the home.”
The health and wellbeing of our residents is our number one priority and we take feedback from the CQC very seriously. Whilst we acknowledge the importance of following reporting protocol we are disappointed that this had an impact on the other four areas classified as good at the home and resulted in an overall rating of requires improvement.
We are delighted that in spite of one area of our administration needing immediate action for improvement, CQC acknowledged, recognised and celebrated our safety, caring, responsiveness and effectiveness. Now we are aware of error we have taken immediate action to correct this.
We feel the required improvement does not in any way reflect on the quality of our care, and we’re pleased to hear that both residents and their families were pleased with how the care home was run, with one family member saying:
“Every time I go and see her she is so happy. Seeing her happy is such a relief. They are so patient. She gets on with everybody and they seem to love her as well.”
We look forward to welcoming the CQC back to the home soon, so they can see how much positive progress there has been.